Privacy

Privacy Policy

Introduction

Top Marble Ltd (“Top Marble”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following data:

a) Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Address (project location)

b) Project Information

  • Design preferences

  • Measurements and property details

  • Budget information

  • Communication records

c) Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Website usage data via cookies

How We Use Your Information

We use collected information to:

  • Provide quotations and design consultations

  • Manufacture, supply, and install natural stone products

  • Respond to enquiries

  • Process payments and manage contracts

  • Improve our website and services

  • Comply with legal obligations

We do not sell or rent personal data to third parties.

Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity (to deliver agreed services)

  • Legitimate interests (business improvement and communication)

  • Legal obligation

  • Consent (where required for marketing communications)

Data Retention

We retain personal data only as long as necessary:

  • Project records: up to 6 years for legal and accounting purposes

  • Marketing data: until consent is withdrawn

  • Website analytics data: as per cookie settings

Data Sharing

We may share information with:

  • Installation teams and craftsmen

  • Stone suppliers and logistics providers

  • Professional advisers (accountants, legal advisers)

  • Regulatory authorities where required by law

All third parties are required to maintain confidentiality and data security.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

To exercise your rights, contact us at: sales@topmarble.co.uk

Cookies

Our website may use cookies to enhance user experience and collect analytics data. You may adjust your browser settings to refuse cookies.

Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, or disclosure.